What every manager should know about managing and resolving conflicts?
What Every Manager should know about managing and resolving conflicts?
The ability to manage conflict in the workplace is undoubtedly one of the most important skills a leader needs to possess. This course introduces new and experienced leaders to the principles and practices that underpin identifying and managing conflict in the workplace. It includes how to identify and assess various conflict-causing situations, implementing strategies to resolve that conflict, and how to monitor any ongoing conflict situations. It is relevant to those leaders who contribute to monitoring and guiding the activities of others in organisations in situations where there may be conflict between individuals or groups.
You will learn how to:
• Identify the source(s) of the conflict
• Clarify factors and issues relevant to the conflict
• Work with others to explore and implement agreed resolutions
• Monitor conflict situations
This course can be delivered online or in a blended delivery format (in-class and online).
Special Bundle Offer:
1 for $200
3 for $500
5 for $750
Participate in 3 or 5 of the following essential skills short courses to obtain the maximum embedding of content and cost benefit.
Short courses include:
Presenter Details - Colin Emerson
Colin Emerson is a leader leadership and organisational strategist, educator and coach with over 36 years of leadership, business, government, banking, speaking, training and customer service experience. He holds an MBA, with a focus on leader and leadership development.
Colin has delivered over 1,000 seminars, speaking engagements and workshops for leading businesses, training institutions and local governments in Australia, New Zealand and USA. Since 2010, when he commenced working with IPWEA NSW, he has developed and delivered technical and leadership workshops for the local government, corporate and private civil construction sectors, including for some of Sydney’s current major civil projects.
The knowledge, experiences and professionalism gained in his 36 years of leading and managing organisations at a state or national level ensure that your training is not just theory; he shares his experiences that have been lived, good or not so good, and engages with your own experiences to ensure your learning outcomes are relevant, practical and useable when you return to the reality of your work world.